Warranty and Repair Info

Limited Warranty

 

Horizons America Inc (HAI) warranties the inside liner of the cooler for the lifetime of the cooler against manufacturer’s defect. HAI warrantees the outer shell, top zipper, straps, outer fabric, buckles, Velcro, against manufacturer’s defect (not circumstances beyond our control) for a period of five (5) years from the date of purchase. The side zipper cannot be replaced. Claims are limited to the purchase price only.

Cooler Repair or Replacement

  • Repair Option: If you would like to have your cooler repaired please fill out the Repair Form and return it with your cooler. Send the cooler, with the form, to the address on the form, NOT our corporate office. Please allow 4-6 weeks for delivery.

  • Replacement Option: If you wish to take advantage of our trade-in special and get a new cooler at a discounted price please email us a picture of your cooler cut in half along with your name, address, and phone number. We will send you a promo code for 30% off and free shipping on a new cooler.

    • Embroidered coolers will ship out in 3-8 business days and standard, non-embroidered coolers will ship out in 1-2 business days.

 

Click here for RETURN FORM and MORE INFO
(opens printable PDF form)

 

 

 

 

WE ARE ABLE TO OFFER THIS EXTRAORDINARY WARRANTY BECAUSE OUR “2 COOL” COOLERS ARE MADE IN THE U.S.A