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Warranty, Repair Info and Return Policy

Limited Warranty


Horizons America Inc (HAI) warranties the inside liner of the cooler for the lifetime of the cooler against manufacturer’s defect. HAI warrantees the outer shell, top zipper, straps, outer fabric, buckles, Velcro, against manufacturer’s defect (not circumstances beyond our control) for a period of five (5) years from the date of purchase. The side zipper cannot be replaced. Claims are limited to the purchase price only.

Cooler Repair or Replacement

  • Repair Option: If you would like to have your cooler repaired please fill out the Repair Form and return it with your cooler. Send the cooler, with the form, to the address on the form, NOT our corporate office. Please allow 4-6 weeks for delivery.

  • Replacement Option: If you prefer to get a new cooler at a discounted price please email us a picture of your cooler cut in half along with your name, address, and phone number. We will send you a promo code for 30% off a new cooler.

    • Embroidered coolers will ship out in 3-8 business days and standard, non-embroidered coolers will ship out in 1-2 business days.


Click here for RETURN FORM and MORE INFO
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Return Policy

At, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your embroidered or customized cooler, please review our return policy below:


1. **Returns for Embroidered or Customized Coolers:** Please note that all sales of embroidered or customized coolers are final. Due to the personalized nature of these products, we are unable to accept returns or exchanges unless the item received is defective or damaged (the cooler must be unused, in its original packaging, and in the same condition as when it was received).


2. **Return Eligibility:** For non-customized coolers, we accept returns within 30 days of the purchase date. To be eligible for a return, the cooler must be unused, in its original packaging, and in the same condition as when it was received.


3. **Return Shipping:** The buyer is responsible for covering the cost of return shipping for all coolers, including non-customized items. We recommend using a trackable shipping method to ensure safe delivery. is not responsible for any items lost or damaged during return shipping.


4. **Refund Process:** Once we receive your returned cooler and verify its condition, we will process a refund to the original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.


5. **Defective or Damaged Items:** If you receive a defective or damaged cooler, please contact us immediately at 800-969-4583 or We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.


6. **Exchanges:** We do not offer direct exchanges. If you wish to exchange a non-customized cooler for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.


By making a purchase on, you agree to abide by the terms of our return policy.


If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at 800-969-4583 or We are here to assist you and ensure your shopping experience with is enjoyable and hassle-free.

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