Frequently Asked Questions
Q. May I order a cooler embroidered or screen printed, even if I
only need one or a few?
A. You sure can! More info.
Q. Why do you call the coolers “12-pak”, etc.?
A. Most people can’t visualize by quarts, but can picture 12 or 24 cans. So the 12-pak holds 12 cans plus ice, the 24-pak holds 24 cans plus ice, etc. You can click on the picture of any of the coolers and get both the approximate dimensions, and can and ice volume.
Q. What are the most popular cooler sizes?
A. The 12- and 24-pak coolers have always been the biggest sellers. We add additional sizes and specialty coolers when we determine customer interest.
Q. What is the cooler warranty?
A. HORIZONS LTD WARRANTEES THE INSIDE LINER OF THE “2 COOL” COOLER FOR LIFETIME AGAINST MANUFACTURER’S DEFECT (NOT CIRCUMSTANCES BEYOND OUR CONTROL). HORIZONS LTD WARRANTEES THE OUTER SHELL (TOP ZIPPER, STRAPS, OUTER FABRIC, BUCKLES, VELCRO) AGAINST MANUFACTURER’S DEFECT (NOT CIRCUMSTANCES BEYOND OUR CONTROL), FOR A PERIOD OF 5 YEARS FROM THE DATE OF PURCHASE. THE SIDE ZIPPERS CANNOT BE REPLACED.
IF NECESSARY TO ACTIVATE YOUR WARRANTY, SIMPLY CALL OUR TOLL-FREE NUMBER ON THE TAG ON THE OUTSIDE OF YOUR COOLER.
**DO NOT SEND THE COOLER TO THE CORPORATE OFFICE FOR REPAIR.**
WE ARE ABLE TO OFFER THIS EXTRAORDINARY WARRANTY BECAUSE OUR “2 COOL” COOLERS ARE MADE IN THE U.S.A
Q. How do I get my liner or top
A. Just complete this form and follow the instructions:
1. Verify that the cooler has the 2 COOL USA tag.
2. Name: _____________________________
3. SHIPPING address: _____________________________
4. DAYTIME phone #: (____)_______________
5. Repair needed? ____ Liner ____ Buckle (zipper end)
____ Top Zipper ____ Tri-ring
You must mark what you need done or it won't be repaired.
Note: Wet bags will not be repaired or returned!
Include this form, the cooler, and a check for $12.00 per cooler (continental U.S.) and send them to:
3030 East Meadows Blvd.
Mesquite, TX 75150
THE PLANT CANNOT MAKE REPAIRS
BETWEEN NOVEMBER 1 – JANUARY 10
DUE TO PRODUCTION VOLUME.*
Any questions, please call 800-969-4583.Q. Where are the coolers and dock lines manufactured?
A. We are able to offer such unusual warrantees because we are the manufacturer and these products are made in the United States of America.
Q. Why can’t I order
dock lines through your Web site?
A. There are 3 different diameters of dock lines available, and the lengths can range from standard to custom. There are also multiple colors. The ¾” lines are hand-spliced at the plant, and the manufacturer has strict guidelines on what they will do. The lines Horizons LTD manufactures, however, can be cut to any length you desire. We do not make ordering them online available because of all the variables above. However, the guidelines are on the Docklines website to help you determine what you need, then just call (800) 969-4583 to order.
Q. Can I order your products wholesale?
A. Certainly! Just call (800)969-4583 and we will get the information to you.